Frequently Asked Questions


How long does it take orders to ship?

Coffee orders are sent after 3 to 5 business days and are shipped via USPS ground. Our roasters often judge the fastest way to get from roast to ship and sometimes skip the weekends so your coffee can get to you as fresh as possible. Coffee accessories, mugs, and gifts ship from different locations. Shipping time is included in the description. If you need faster shipping please contact us to confirm that we can meet your needs.

 

Do you have Decaf Coffee

Yes! Our decaf coffee is decaffeinated using the Swiss Water® Process. This is a clean decaffeinating method which uses 100% green coffee extract and carbon to filter the caffeine out. This method ensures only caffeine is removed to keep the original quality of the beans intact. We also have a half-caf option.

 

What are the Different Grind Options?

  • Coarse is the largest grind size that we have. It is great for french press and cold brew coffees.
  • Medium-Coarse is in between coarse and the standard grind that you see in ground coffee at grocery stores. This can be used for pour-over and drip coffees.
  • Standard is what you typically see when you buy ground coffee from the grocery store. The pieces are small and this grind is best used for pour-over and drip coffees.
  • Fine is one step above the "Standard" grind. This is best used for Pour over Cones, Vacuum Pots, and Siphon Brewers.
  • Espresso is the smallest we offer. This grind is used mostly for espresso coffees, Stovetop Espresso / Moka Pot.

    How do I store coffee beans to extend its shelf life?

    Coffee does degrade over time and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure.

     

    How do I store ground coffee to extend its shelf life?

    The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.

     

    How to choose between the Light, Balanced, and Bold flavor.

    The flavor is the perception of tastes while the coffee is in the mouth. For example, a coffee might taste mildly of chocolate or caramel. The flavor of the coffee is separate from its aroma, you need to pay attention to what the taste buds can detect. You can put your description together considering these factors. Begin with the acidity, followed by the aroma and close with the coffee's flavor. For example, you might describe coffee as follows: "The coffee has a crisp, bright flavor, with subtle hints of citrus and rich chocolates." Light Light Flavored coffee brings out the utmost origin character of the particular coffees. This coffee has crisp acidity, a mellow body, and bright flavors including tasting notes of chocolate, cherries, and caramel. Balanced Balanced Flavored Coffee is a compromise that often brings out some of the best flavors with tasting notes including sweet, citric, caramel and a bright finish with an occasional hint of milk chocolate. This flavor often brings out a balanced complete coffee. Bold Bold Flavored Coffee can give you bold, stewy, rich, darkness. The taste converges towards those of tobacco and herbs. Very bold bodied, best for those with a complex palate.

     You can try out Coffee Selectorator to help you search.

     

    Is our coffee FDA approved?

    Yes the coffee is FDA approved. We can share the information about the coffee we supply through our roaster if requested.

     

    How much coffee should I use in my coffee maker?

    The most common coffee makers are 10 cup, 12 cup. Some smaller machines that are popular today are 5 cup or less, but the best selling auto-drip coffee makers are still 10 and 12 cup. There is a slight variation from one manufacturer to another, where a 12 cup pot by one company may be 60 ounces, and a 12 cup coffee by another may be 72 ounces. Most traditional coffee cups are 6 ounce, so that's why they make them in those sizes. Most coffee companies will recommend 1 to 2 tablespoons of coffee for every 6 ounces of water where you adjust to taste. With this in mind there's an easier way.

    • If you have a 12 cup coffee maker and you are making Haunted Grounds Coffee we recommend starting with about 1.5 tablespoons per cup. If you like your coffee with stronger flavor use 2 tablespoons - (adjust to taste as always).
    • For a refillable K-Cup it is easiest to just fill it up and use less if it is a bit too strong.

    Because our coffee is very fresh and offers bold flavor you probably do not need 2 tablespoons for 6 ounces of water. When coffee is old you do since it loses flavor, so you need a little more. Grocery store bought coffee is often 3 weeks to 2 months old before you get it. Ours is from the same week you order, quite possibly the most fresh coffee you have ever had.

     

    From what farms do you acquire your coffee?

    We source the beans from many tiny family farms. Some at high elevation with shade grown coffee fields that flourish on the edge of the mountains and some at medium elevation with full sun. The workers hand pick every coffee cherry, and hand wash them too. Matter of fact, they do it all by hand right down to the drying of the beans in natural sunlight with beans spread over wooden planks. The same way it was done hundreds of years ago, an old world method. No automated picking machines or careless processing. Hand selected beans, among the best anywhere in the world. We are sure you can not get coffee of this quality for the price we offer it anywhere else. We focus on environmentally friendly processing that is good for the surrounding habitat.

     

    How do I leave feedback or review a product?

    Thank you for asking. Reviews are so important to an on-line retailer as it really helps other customers with their selection and feel comfortable about their purchase. So we appreciate all of the reviews we get- even if they are not all 5 stars. Each product has an option to submit a review. This way people know what type of coffee you are referring. Suggestions or general site reviews of the process or the store can be sent to us through the Contact Us link. 

     

    The label on the bag in the pictures say . . .

    Yup you caught us! We used a generic bag in our photo shoot. Since our premium roasted coffee is prepared to order it didn't seem prudent to make 35 varieties for a photo shoot. Also, we don't love-love our labels, but it's the best way for our roasters to have some consistency. In the future you will see us expand our artwork for better labels because people do judge a book by its cover. For now, we are going to focus on amazing aromas and perfectly prepared beans for your tasting pleasure. 

     

    I don't know where to start.

    Understood. We have two recommendations that could get you started. 

    • First, find our version of your favorite coffee and then compare. Our quality is really very good and very fresh. I think you will enjoy our version even if we don't win you over 100%.
    • Second, try one of our sample packs. That's the best way to get a few varieties and test them out. Your favorite is out there we just have to discover it. 
    • Try searching our Coffee Selectorator.

     

    What makes your coffee different from the grocery store or Amazon delivery?

    Great question! We offer gourmet coffee delivered fresh and we mean it. The gourmet coffee in your grocery store was roasted anywhere from 2 weeks to a month ago. Even the beans you grind yourself in store have been losing flavor while sitting in the hopper of the grinder.

    Amazon, while amazing at logistics and delivery, does not have roasters in their warehouses. Who know's how long that coffee has been sitting on the shelf before the robots pick it. (seriously they have super-cool warehouse robots)

    We are different because when you order your coffee it is roasted and sent out within 3 - 5 days. Our roasters combine all of the orders for that variety in that time roast/grind/ship. Your coffee could only be fresher if you roasted it yourself.